Adam Gartenberg's Blog

Webinar: Sametime & Interactive Intelligence Contact Center Solutions

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• Author: John Del Pizzo
• May 26, 2009
• Category:  CEBP  Collaboration  Sametime  Interactive Intelligence  Contact Center  John 

Don't miss next Tuesday's webinar on collaborative solutions in the contact center next, sponsored by Interactive Intelligence and IBM.

"Bridge the contact center-enterprise gap. With the integration between IBM's Lotus Sametime software and the Interactive Intelligence Customer Interaction Center IP contact center software suite, agents and business users get:

    - Presence synchronization
    - Company-wide directory
    - Desktop client enhancements
    - Mobility features

That way, customers get service from throughout your organization. Fast. Accurate. Consistent. World-class. The kind of service they expect, and the kind that generates revenue".

Register here.

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