Adam Gartenberg's Blog

Business Analytics and Optimization, IBM and Social Marketing

Webinar: Sametime & Interactive Intelligence Contact Center Solutions

Don't miss next Tuesday's webinar on collaborative solutions in the contact center next, sponsored by Interactive Intelligence and IBM.

"Bridge the contact center-enterprise gap. With the integration between IBM's Lotus Sametime software and the Interactive Intelligence Customer Interaction Center IP contact center software suite, agents and business users get:

    - Presence synchronization
    - Company-wide directory
    - Desktop client enhancements
    - Mobility features

That way, customers get service from throughout your organization. Fast. Accurate. Consistent. World-class. The kind of service they expect, and the kind that generates revenue".

Register here.