Adam Gartenberg's Blog

Business Analytics and Optimization, IBM and Social Marketing

No Jitter: IBM Lotus On Track with Strong UC Offerings

Melanie Turek, of Frost & Sullvian, posted a great writeup on IBM's UC offerings on No Jitter today.

IBM Lotus offered the European and North American analyst community an update on its Sametime UC offerings, and the news was very good. With Sametime Unified Telephony now generally available, IBM has a complete unified communications suite--one that allows customers to deploy integrated presence, voice, chat, messaging and conferencing, without requiring that they rip and replace legacy equipment or commit to a single vendor environment.

Building on that is Foundations Reach, which is due by the end of the year and will extend UC into the SMB market via a single appliance.

Sametime 8.5, also due at the end of the year, should deliver significantly improved conferencing capabilities that will make launching a conference as easy as an IM (we can all hope, right?); include new Sametime Web browser and mobile IM clients; improve business process integration; and offer better video quality and interoperability.

IBM... signed 30 percent more customers in each of the past two years, and one third of those are Microsoft shops (that is, they use Exchange/Outlook for e-mail but went with Sametime for real-time communications).

IBM Lotus continues to deliver mature and robust unified communications products, and customers should seriously consider the new SUT as a great way to enable integrated voice capabilities across multiple vendors' products from any age (TDM or IP). Given that UC will eventually also comprise social networking and Web 2.0 technologies, the vendor is well positioned to continue its product leadership in the years to come (Sametime 3D is a great example of how good the company is at quickly developing new technologies for the market; Connections is a suite of next-gen applications available today.)

You can read the full post on No Jitter.