Some quick highlights from the ECM Keynote from IOD 11:
Content at rest = Cost... Content in motion = Value. Therefore, our focus is on augmenting systems of record with systems of engagement, unleashing the value of content in motion.
How businesses are using IBM ECM Solutions:
Wells Fargo - Swapnil Salonke - Imaging Services for Wells Fargo and John Murphy, IBM:
- Wells Fargo processes around 100 million documents a month, 24x7
- Wells Fargo undertook a transformation of their environment driven by a focus on the business value they were delivering to their customers.
Novartis - Scott Bancroft
- Dealing with huge amounts of electronic and physical content (and physical content includes not just paper, but things like lab samples)
- They have 300 shelf-kilometers of paper (equal to around 50 million pieces of paper)
- Their Global master Retention Management System is designed to bring all records together under the same classification system and legally defensible retention policy
- It's designed to be managed at a global, country and state level, while also offering flexibility at the local level.
- It is very intuitive, with end users requiring only 15 minutes of training out on the site.
Seton Healthcare Family - Dr. David Ramirez
- Not for profit healthcare provider in central Texas.
- About 1/3 of their patients can't pay for care, and they essentially donate $300M in charity care a year.
- They are going to be applying Watson to better treat patients coming in with Congestive Heart Failure. Nationwide, around 50% of CHF cases are readmitted to the hospital within 30 days, and half of that should be avoided.
SEB - Simon Hancorn
- SEB is a large Nordic Bank, operating in 10 countries in Europe
- They need to keep track of many different types of information under intense time pressure, and handle about 100,000 cases a month across 350 different case types.
- Their initial approach was to keep automating their processes, but found that doing so would have taken so much time and expense that they went looking for other options.
- They are replacing their workflow engine with IBM Case Manager, now have a new archive based on FileNet P8, and are providing reporting and statistics via IBM Case Manager.